Europejski Fundusz Leasingowy S.A.
http://www.efl.pl/home

The Europejski Fundusz Leasingowy is one of first Polish leasing companies commencing operations in 1991. The company’s mission was to assist small to medium sized businesses in creating a safe, efficient and available system of financing investments.
The modern, comprehensive package of services undoubtly attributed to the company’s success. The undisputed leader in leasing was achieved thanks to other innovative solutions. In 2000 the experts from Europejski Fundusz Leasingowy introduced to the Polish market a novel, unique product - the consumer leasing „Dobra Rata” and in subsequent years many others, such as comprehensive insurance programs. Since 2001 the EFL has become a member of one of the world largest finance groups, the Credit Agricole. The company achieved many industry awards. In February 2007 Europejski Fundusz Leasingowy S.A. received again the PROSPERITA award sponsored by the „Home & Market” magazine. In April 2007 the EFL received the FORBES magazine award for the Best Leasing Company for 2006.

Iplementation

Operating in such a distributed environment (the company has 30 regional branches all over Poland) a decision to improve document circulation was made by the EFL management as a response to ongoing problems with order delivery.

Implementation of the V-Desk document circulation and retrieval system commenced at the beginnig of 2006. Initially circulation of all orders and incoming documents were included in this process. Incoming invoices (both mail and hand delivered) were barcoded, imaged in departments (equipped with scanning stations and barcode readers), then described and entered into the system. Subsequently, they were transferred to the head office Purchase Division for payment processing. The invoice ends up in the Management and Accounting Departments for a final approval.

The flexibility of the V-Desk system allowed integration with existing systems within EFL, such as finance and accounting. It was also important to integrate with the CRM system, allowing linking of the correspondence to the decision making process. Customer documents registered by V-Desk are automaticaally exported to the CRM system, which then automatically creates an issue ticket. The V-desk system allows attachment of additional doccuments to the existing issues. All this greatly improved the customer service process. On other hand, elimination of paper based documents (replaced with their electronic equivalents) from the circulation, accelerated critical and standard business procedures.

Achieved goals

• Improved control of FV verification and payments
• Better customer and supplier service
• Simpler purchase registration
• Reduced document copying cost
• Faster payment system
• Simpler cost analysis at the department level
• Minimised document circulation time